Frequently Asked Questions

Everything you need to know about your elago beauty journey.

How long will it take to receive my order?

Standard shipping typically takes 3-5 business days within the continental US. International shipping times vary by location, usually ranging from 7-14 business days.

Are elago beauty products cruelty-free?

Yes, elago is committed to ethical beauty. None of our products or ingredients are tested on animals, and we are proud to be 100% cruelty-free.

What is your return policy for skincare items?

We offer a 30-day return policy on most items. For hygiene reasons, skincare and cosmetic products must be unopened and in their original packaging to qualify for a full refund.

Can I change or cancel my order after it has been placed?

Orders are processed quickly to ensure fast delivery. You can change or cancel your order within 1 hour of placement by contacting our support team via live chat or email.

Which payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a seamless checkout experience.

How can I track my package?

Once your order ships, you will receive a confirmation email containing a tracking number and a link to monitor your delivery's progress in real-time.