Returns & Exchanges

At elago, we want you to be completely satisfied with your beauty experience. If a product does not meet your expectations, you can return or exchange it within 30 days of purchase, provided the item is in its original, unopened condition.

Return Process

• 1.
  Initiate Your Request

  Visit our online Returns Portal and enter your order number and email address to select the beauty items you wish to return or exchange.

• 2.
  Prepare Your Package

  Carefully pack the items in their original packaging, ensuring all safety seals are intact to qualify for a full refund.

• 3.
  Ship With Ease

  Affix the prepaid shipping label provided via email to your package and drop it off at any authorized courier location.

• 4.
  Receive Your Refund

  Once our quality control team inspects the returned items, your refund will be processed back to your original payment method within 5-7 business days.